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Important Travel Information
CSS recommends that all groups travelling outside of the UK take adequate travel insurance which will cover all relevant aspects of your tour.
Groups travelling within the EU
Reciprocal health agreements have been established in the European Economic Area (member states of the EU plus Iceland, Norway, Liechtenstein and Switzerland. The benefit of this is that frequently, medical treatment can be provided free of charge, avoiding the need to claim money back from insurers. Old E111 forms have now been replaced with the European Health Insurance Card (EHIC).
The European Health Insurance Card (EHIC) allows you to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduced cost or sometimes free of charge.
Everyone who is resident in the UK should have one and carry it with them when travelling abroad. Remember to check your EHIC is still valid before you travel. Applying for the card is free and it's valid for up to five years.
Groups Travelling Outside the EU
We recommend that you check the NHS Choices website for information about healthcare in the country you are going to and the Foreign and Commonwealth Office (FCO) website www.fco.gov.uk for the latest medical advice for travellers.
School Policy on Parental Permission for Treatment Whilst Abroad
Please check your school policy on how students are treated whilst abroad, in many cases this will involve obtaining the requisite permission by means of a standard form before you travel.
Teachernet – Health and Safety on Educational Visits (HASPEV)
Help and advice for teachers regarding health and safety aspects of organising a school trip. It explains how to comply with LEA guidelines, a handbook for group leaders and standards for teachers overseeing school trips and visits. Click the link below for more info on HASPEV – external site: www.teachernet.gov.uk/wholeschool/healthandsafety/visits/
Information on Risk Assessments Requirements
for school tours and educational trips from the Government Health and Safety Executive – visit external site: www.hse.gov.uk/schooltrips/keypoints/assessment.htm
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Passport and Visa Information
Passport & Visa Information
Both UK and Non- UK passport holders require valid documents in order to travel. Some countries require UK and/or non-UK passport holders to have a valid visa/transit visa for the duration of their stay and it is absolutely essential that before you travel, appropriate members of your group that require a visa, have the correct documentation.
Foreign and Commonwealth Office – Know Before You Go
Advice on your tour destination – gives you information on each destination together with helpful hints and tips on keeping safe on tour – visit external site:
www.fco.gov.uk/knowbeforeyougo
www.ips.gov.uk
Collective Passports
You may wish to place all your group on one collective passport and a collective passport can be issued to approved groups of students, scouts, guides or other recognised youth organisations planning to travel together overseas. You cannot use it to travel within the UK.
There can be between five and fifty children and young people on a collective passport. For a larger group you should apply for two or more collective passports and divide the group between them.
Everyone on the collective passport must be under 18 years old by the end of the planned trip. They must also be a British national, which means one of the following:
You can download a collective passport form from the Identity & Passport Service website www.ips.gov.uk or call the Passport Adviceline 0300 222 0000
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Financial and Security Information
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee
Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
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Disability and Accessibility
We are not a specialist disabled sports holiday company but we will do our utmost to cater for any special requirements you may have.
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